Carrier-Class Platform

AL_Enterprise_logo_RGB_new-croppedICON’s Cloud platform, based on communication technology developed by Alcatel-Lucent Enterprise as a first of its kind “carrier-class” cloud solution, is designed to operate under the most stringent requirements of service providers, businesses and individuals. Built on the same architecture deployed by Alcatel-Lucent Enterprise in hospitals, military, emergency and service provide environments, Open Touch Cloud offers the computing power and flexibility of the cloud with the high performance, reliability and security of communications networks Alcatel-Lucent Enterprise is famous for. Open Touch Cloud is engineered to give you the confidence the solution will operate as designed.



1.4.1 Carrier Grade


ICON’s carrier-grade solution built on Alcatel-Lucent Enterprise technology offers the following advantages to businesses of all sizes:

  • Designed to scale from fewer than ten users to thousands of users and 300,000 busy hour calls
  • Ideal for call centers and large organizations
  • Security at all levels – data center, WAN, LAN, device
  • Centralized management and diagnostics simplifies day-to-day moves adds and changes
  • Option to deploy as a fully managed voice,  unified communications and collaboration solution
  • Flexible dial plans
  • Multimedia conversation capabilities including point-to-point and multi-point video
  • Virtualized platform that provides a dedicated instance for each customer. Not a shared platform
  • Support for analog and digital services and devices.