Customers

Extending unified communications over time and across borders with ICON Cloud, helps drive business-centric communities of innovation that engage in collaborative conversations improving communications with partners, customers, and employees alike.

In a recent study, 84 percent of respondents who have deployed collaborative conversation solutions say they are more “engaged” at work. And 74 percent of employees who have not yet implemented such solutions believe they will achieve new levels of engagement by using them (source: “Communication in the Workplace: an Alcatel-Lucent Research Study”).

ICON Cloud

ICON Cloud delivers a unified rich experience across a broad range of devices to improve employee productivity and engagement.

  • Seamlessly extend conversations across media.
  • Tap into social networks, email, IM, video, audio and application sharing creating a community of collaboration that extends beyond the traditional enterprise.
  • Easily bring together ad hoc groups of knowledge workers as business requires.

Case Studies

 Case Study - Dallas International School Deploys Alcatel-Lucent Enterprise Solution Thumb

Case Study – Dallas International School Deploys Alcatel-Lucent Enterprise Solution

 Case Study - Columbus Capital Lending Adopts Cloud Based Communications Solution Thumb

Case Study – Columbus Capital Lending Adopts Cloud Based Communications Solution

Use Cases

Take a look at the customer use case examples below to learn how ICON Cloud could benefit your organization.

Accessible voice calling any where, any time, any device. Shift calls between devices when on the move.
Share documents and information with your group, communicate visually.
Outfit your meeting rooms with integrated advanced communications accessible via an intuitive interface that is similar across devices.
Stay in touch with your team and maintain a professional presence while on the road.
Improve first-call resolution by routing calls to the proper person or department.
Enable click-to-call, integration with social media, visual conversations, and collaboration and communicate across distance.