Plans By User Type

ICON Cloud Solutions provides several options to enable complete, carrier-class business phone service from the cloud that supports the industry’s most advanced collaboration, multi-media, multi-device and multi-location features. Powered by Alcatel-Lucent Enterprise’s award winning technology, ICON Cloud offers the ultimate flexibility in a hosted communications solution.

This page provides a side-by-side comparison of the different user types.

Service Plan Office Plus User Office User Guest / Courtesy User
Starting at $20.75 per user/per month $18.75 per user/per month $14.20 per user/per month
Summary Voice, UC, mobility Voice and UC Mobility and UC
Device Types Supported
IP Desk Phone Choice Choice Choice
Digital Desk Phone Choice Choice Choice
SIP Phone Option Option Option
Android Phone Application Standard Option Option
iPhone Application Standard Option Option
Cell phone (any number) Standard Option Not Available
Multi-Device Routing Profile Standard Option Not Available
Management (User-Based)
Routing Profile Standard Standard Standard
Presence Status Update Standard Standard Standard
Message Management Standard Standard Option
Calling Plan
Standard Toll-Free Minutes 500 500 250
Telephony Features
Call Routing Rules Standard Standard Standard
Call Forward Standard Standard Standard
Call Transfer Standard Standard Standard
Call Log Standard Standard Standard
Call Screening Standard Standard Standard
Multiple line Standard Standard Standard
Conference (3-party) Standard Standard Standard
Call Park Standard Standard Standard
Paging Standard Standard Standard
Dial-by-Name Directory Standard Standard Standard
Call Pickup Standard Standard Standard
Group Ringing (Member of Group) Standard Standard Standard
Mobility
External Number Standard Option Option
iPhone App Standard Option Option
Android App Standard Option Option
Windows Softphone Option Option Option
Automated Attendant Features
Call Routing Rules Standard Standard Standard
Unified Communications Features
Multimedia Calling Option Option Option
Instant Messaging Option Option Option
Presence Standard Standard Standard
Move Call Between Devices Standard Option Option
Contact List Standard Standard Standard
Voice Messaging
Voice Mailbox Standard Standard Option
Visual Voicemail Standard Standard Option
Voicemail forward to Email Standard Standard Option
New Message Waiting Indication Standard Standard Option
Video Features
Point-to-point video calling Option Option Option
Multi-party video Option Option Option
Collaboration
Document Sharing Option Option Option

Important: Feature availability depends on basic or specific software licenses in addition to basic system hardware and resources. This page lists the features available based on the selected service level but does not provide detailed licensing information, restrictions and limitations.