A POWERFUL VOICE, VIDEO AND UNIFIED COMMUNICATIONS SOLUTION

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ICON Cloud offers advanced voice, video and unified communications accessible anywhere, anytime from any device. Enable real-time collaborative conversations with ICON Cloud. Powered by Alcatel-Lucent Enterprise, ICON provides carrier-class hosted communications. READ MORE

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A UNIQUE AND COMPLETE COMMUNICATIONS EXPERIENCE

ICON’s Multimedia User  provides the ultimate flexibility in multi-media conversation and device access/preference allowing the user to choose their mode of conversation from email, chat, voice or video call within a single dashboard. In addition, Multimedia Users  can freely move a call between smart phone, deskphone, tablet or one of any number of other device types including  a smart board. READ MORE

4.1.1.1 OpenTouch Conversation

HUNDREDS OF TELEPHONY FEATURES

Moving to the cloud does not mean losing functionality. ICON’s Office User delivers all of the advanced features expected from a business telephone system with the quality of service you’ve come to expect from a traditional, premises-based PBX. Inbound/outbound local and long distance dialing, ringing, conference, forward, transfer, as well as optional voice mail, unified communications and ACD call center features. READ MORE

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MOBILITY

For workers on the move ICON Cloud offers multi-device capacity, meaning the capability of the system to offer a seamless experience to the user on both the mobile phone, tablet or office phone. Operate as a mobile only user with access to telephony features from your mobile device, or user your mobile phone and deskphone together in harmony.  READ MORE

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A CARRIER-GRADE PLATFORM POWERED BY ALCATEL-LUCENT THAT ENABLES COLLABORATIVE VOICE & VIDEO CONVERSATIONS ACROSS THE BORDERS OF THE ENTERPRISE

ICON Cloud is a hosted business communications system that supports the telecom industry’s most advanced collaboration and multi-media features. Powered by Alcatel-Lucent Enterprise, the award-winning Open Touch platform addresses the communications needs of organizations with up to 1500 employees requiring advanced voice, multimedia collaboration and zero touch end-to-end management services. READ MORE

 4.1.2.1 OpenTouch Enterprise Cloud Communications Platform

 

DEPLOYMENT FLEXIBILITY

ICON Cloud uses the same system software and hardwareboth in the cloud and on the customer premises to provide a rich managed service offering. This flexibility allows ICON Cloud to be installed as a 100% hosted solution, as a hybrid olution mixing hosted and premises-based services or as an overlay solution to an exiting premises-based telephone system. The service is typically deployed, “best effort,” over the customer’s existing data circuits or optionally, ICON can provide MPLS service as required. READ MORE 4.1.2.1 OpenTouch Enterprise Cloud Communications Platform - Second Image

DEPLOY ONLY THE SERVICES YOU NEED

With ICON Cloud pay only for the services that you use.

  • Benefit – Improve cash flow by reducing capital investment required for premises-based solution. Hosted voice offers lower upfront investment and lower monthly costs.
  • Benefit – Deployment Flexibility. Reduce the risk of investing in new technology. Deploy services as needed either on top of or in parallel with your existing applications.
  • Benefit – Reduce Operating Costs. ICON Cloud is a managed solution allowing organizations to reduce operating costs associated with ongoing maintenance of communications infrastructure.

SAME TECHNOLOGY ON-PREMISES and CLOUD

If you’re not ready to go “all in” with cloud-based communications or want to maintain an existing investment you can enhance services by deploying cloud-based unified communications and collaboration while maintaining your existing traditional voice communications infrastructure.

  • Stay current with the latest services and features while eliminating technology complexity and time spent managing your communications infrastructure.
  • Adaptable to all applications, IP telephony, hybrid cloud, IP/TDM/Analog/SIP, fax, video, unified communications, collaboration, B.Y.O.D.

ENVIRONMENT

Hosted in a secure, enterprise-class data center offering 100% up time for critical IT infrastructure and applications, ICON Cloud allows organizations to implement the latest technology while outsourcing the maintenance, operation and management of the services and applications.

TECHNOLOGY

Each ICON Cloud customer has one or more dedicated servers running virtual instances of OpenTouch software delivering a feature-rich unified ommunications as a service, advanced IP telephony or any combination in between. Read More

Mobility Demo
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Video Call Demo
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End-to-End Management
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