ICON Cloud Office & Office Plus User

SETTING THE STANDARD FOR HIGHLY-RELIABLE ENTERPRISE-GRADE HOSTED VOICE

Office users have access to the full range of telephony features accessed through their digital or IP business phone, analog phone, standard SIP phone, soft phone or wireless phone.

KEY FEATURES

The ICON Cloud Office User enables all of the advanced features users expect from their business telephone system through the cloud. Incoming ringing, calling features such as conference, forward and transfer, as well as optional voice mail, unified communications and ACD (call center) features are all available to the Office User. Some key features include,


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  • Context driven soft keys on multi-line display telephones
  • Calling line identification
  • Multi-line appearance
  • Make call anywhere
  • Take call with optional auto-answer feature
  • Reject a call or deflect to voice mail or another number
  • Call History
  • Call Hold/Resume
  • Call forward
  • Transfer
  • 3-party Conference with optional conference bridge
  • Voice Mailbox
  • Notification
  • And More

 

VISUAL VOICE MAIL

Office users have access to their voice mailbox from the phone and can take advantage of visual voice mail using their desk telephone (8068 pictured below). Visual voice mail allows you to navigate through, listen to and respond to voice mail messages through the interactive telephone display. In addition to visual voice mail from the telephone, voice mail to email is a standard feature. Voice messages are delivered to your email inbox and can be listened to, forwarded and archived through you mail program such as Google Gmail and Microsoft Outlook.

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Visual voice mail access on the Alcatel-Lucent 8068 phone.

DESK PHONE OPTIONS 

With ICON Cloud, user have several different models to choose from. Choose the device or devices that best suit user needs. In addition to IP desk phones,  soft phones, wireless phones and even digital phones and analog sets are supported with ICON Cloud.

Connection User Devices

OFFICE PLUS USER OPTIONAL FEATURES

Office Plus users have all of the Office User features listed above with the added OTCv mobility application. With OTCv Mobility enabled on their Android, iPhone or Windows Mobile phone, Office Plus Users can,

  • Manage call routing preferences send calls to the mobile device or simultaneously ring a desk phone and mobile phone.
  • Move calls from the mobile phone to the desk phone using the “Get Call” feature.
  • Access the company directory as well as personal contacts.
  • Protect privacy by making business calls the mobile phone using the office number as the outgoing caller ID.
  • Access system features including conference, transfer and hold.
  • Check voice messages and access the unified call log while away from the office.
  • Communicate using voice over wi-fi and voice over cellular network.
  • Compatible with Apple® iPhone™, Google Android® and Windows® mobile devices.

OPTIONAL FEATURES

Multi-party Conference: Three-party conference is a standard ICON Cloud feature. If more than three parties are required, the optional iConference multi-party conferencing and collaboration service can be enabled for larger conferences.

Desktop Dialing Call Control and Screen Pops: Receive incoming call screen pops, contact dial, click to dial and more from the Windows PC desktop with the optional OpenTouch Conversation software.

Why Upgrading Now Makes Sense
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