OpenTouch Connection User

SETTING THE STANDARD FOR HIGHLY-RELIABLE ENTERPRISE-GRADE HOSTED VOICE

OpenTouch Connection users have access to the full range of telephony features accessed through their digital or IP business phone, analog phone, standard SIP phone, soft phone or wireless phone.

KEY FEATURES

OpenTouch Connection delivers all of the advanced features users expect from their business telephone system through the cloud. Incoming ringing, calling features such as conference, forward and transfer, as well as optional voice mail, unified communications and ACD features are all available to the Connection User. Some key features include,


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  • Context driven soft keys on multi-line display telephones
  • Calling line identification
  • Multi-line appearance
  • Make call anywhere
  • Take call with optional auto-answer feature
  • Reject a call or deflect to voice mail or another number
  • Call History
  • Call Hold/Resume
  • Call forward
  • Transfer
  • 3-party Conference with optional conference bridge
  • Voice Mailbox
  • Notification
  • And More

 

VISUAL VOICE MAIL

OpenTouch Connection users enabled with an optional voice mailbox can take advantage of visual voice mail using their 4028 and above desk telephone. Visual voice mail allows you to navigate through, listen to and respond to voice mail messages through the interactive telephone display.

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Visual voice mail access on the Alcatel-Lucent 8068 phone.

CONNECTION USER DEVICE OPTIONS 

Several flexible device options are available for Connection users including four models of IP desk phones, soft phones, wireless phones and even digital phones and analog phones.

Connection User Devices

CONNECTION USER OPTIONAL FEATURES

Connection users can be equipped for full featured inbound and outbound calling,  or enhanced with optional features to support the latest in mobility and unified communications.

Mobility: Connection users enabled with MyIC Mobile mobility can create custom routing rules sending calls simultaneously to their cell phone and desk phone. , see the presence of their colleagues, start a private IM and more.

Multi-party Conference: Three-party conference is a standard OpenTouch Connection feature. If more parties are required, the optional My Teamworkmulti-party conferencing and collaboration service can be provisioned to support up to 94 parties in a single conference.

Desktop Dialing Call Control and Screen Pops: Receive incoming call screen pops, contact dial, click to dial and more from the Windows PC desktop with the optional My Instant Communicator Desktop software.

Why Upgrading Now Makes Sense
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Deployment Options
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End Points
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