Integration

INTEGRATE ICON CLOUD WITH YOUR BUSINESS APPLICATIONS AND INFRASTRUCTURE

ICON Cloud supports integration with enterprise data stored in business management software applications.

INCOMING CALL SCREEN POPS

We can work with your existing applications or provide an end-to-end solution that increases customer responsiveness.

  • When a call arrives receive a screen pop that includes information about the caller fetched from your CRM or ERP system.
  • Pop a new contact template from your CRM system if caller is not identified
  • Customer records and logs such as sales history or support issues
  • Screen pops based on caller ID, PIN number, voice verification, etc.
  • Work across devices

INTERACTIVE VOICE RESPONSE (IVR)

Take control of your call from with custom IVRs that allow your customers to find the person or department best suited for the call.

  • Custom menus and voice announcements to steer callers to the right department
  • Prompt callers to enter information such as PIN number
  • Interface with billing and payment systems to serve customers over the phone
  • Create custom surveys that measure and track performance

CUSTOM SOLUTIONS

ICON Cloud APIs support integration with dozens of commercial systems as well as your home grown systems. 

More Information