ICON Cloud is the most flexible, feature-rich hosted voice service available. Designed with the architectural flexibility to deploy as a fully hosted service, as a traditional customer-premises system or any combination in between, ICON Cloud addresses even the most stringent and unique use case requirements.

Attendant Features

Conversation Features

System Features

Management Features

Voice Messaging Features

More Features



Accessible voice calling any where, any time, any device.
Flexible options to video-enable your workforce
Use interactive menus to direct incoming calls to the right person or department.
Access contacts, click to dial and more from the Windows desktop.
Use the device that best suits the time and place without sacrificing access to features and services.
Anytime, anywhere access to interactive multimedia collaborations using voice, video, chat and desktop sharing.

Important: Feature availability in OpenTouch Enterprise Cloud depends on basic or specific software licenses in addition to basic system hardware and resources. This page lists the features available in OpenTouch Enterprise Cloud but does not provide detailed licensing information, restrictions and limitations.