Automated Attendant

The OpenTouch Enterprise Cloud automated attendant directs incoming callers to ring the right person or department by directing their calls via interactive voice prompts.

  • Greet callers with specialized messages based on number dialed, time of day or person or department reached.
  • Build more complex sub menus to better filter calls. For example, provide an option based on product line or department.
  • IVR. Let ICON help you design an IVR that integrates your business applications with your hosted phone system.