Fax Service Features

OpenTouch Enterprise Cloud is the most flexible, feature-rich hosted voice service available. Designed with the architectural flexibility to deploy as a fully hosted service, as a traditional customer-premises system or any combination in between, OpenTouch Enterprise Cloud  also provides dozens of  management features that address even the most stringent and unique use case requirements.

Web Access
Send fax from web interface
Fax access from web interface
508 compliancy
European e-inlcusion compliancy
Web acces localization
English
French
German
Italian
Portuguese
Spanish
Russian
Web phone book
Private web phone book
Public web phone book
Delegation
Web access authentication and single-sign-on
Secure user access through username/password challenge
HTTP support
HTTPS support
Single sign on through 8450 FS internal authentication
Single sign on through external LDAP authentication
Email Client Access
Send and receive faxes from any SMTP based messaging system
Outlook fax extension through Outlook forms
Notes fax extension through Notes forms
Supported e-mail body message encoding formats
Plain text
Rich Text Format
HTML
E-mail notifications to confirm sent/failed outbound faxes
Email notification for inbound faxes
Notifications, outlook forms and notes forms localization
English
French
German
Italian
Portuguese
Spanish
Russian
Windows Applications
Create customized coversheet pages with the Coversheet Editor
Localisation of the Coversheet Editor
English
French
German
Italian
Portuguese
Spanish
Russian
PrintToMail capture driver
SendFax windows application
Localisation of SendFax windows application
English
French
German
Italian
Portuguese
Spanish
Russian
Mail Merge functionality based on Macro for Microsoft Word for Windows
Localisation of the Mail Merge macro
English
French
German
Italian
Portuguese
Spanish
Russian
Phonebook windows application
Localisation of the Phonebook windows application
English
French
German
Italian
Portuguese
Spanish
Russian
Supported File Attachments Formats
BMP
DOC
DOCX
DOT
DOTX
EPI
EPS
GIF
HTM
HTML
JPE
JPEG
JPG
ODP
ODS
ODT
OTP
OTS
OTT
PCX
PDF
PM
PNG
PPT
PPTX
PS
RTF
STC
STI
STW
SXC
SXI
SXW
TIF
TIFF
TXT
WBK
WPD
WRI
WTX
XLB
XLS
XLSX
XLT
XLTX
General Services
Inbound fax routing methods supported:
DNIS
CSID
ANI
Notification
to one or several email addresses
Email “from” is configurable
to one or several printers
to one or several users (Web Interface)
End of fax broadcast notification
Folder notification
Fax storage
Store all inbound & outbound faxes in the system
Auto-Deletion from the fax store
Fax archiving
Export / Archive faxes from the store
Faxing facilities
Coversheet are automatically filled with available sender & transaction information
Scheduled faxing
Accounting facilities
For an outgoing Fax call
Email server integration
Support for SMTP based email messaging systems
Support for Exchange
Support for Domino
Fax Communication Characteristics
Support for Group 3 fax and transmission speed of up to 14.4kbps
Support for 100×200, 200×200, 300×300 and 400×400 resolutions
Support for SIP/T38 (SIP stateless and state full proxies)
SIP on UDP
SIP on TCP
Single DDI number
Administration
Main Admininstration interface charcteristics
Web-based system administration tool
HTTP support
HTTPS support
508 compliancy
European e-inlcusion compliancy
Authentication (login/password)
Online Help
Localisation of the admininstrator interface
English
French
Administration Features
Installation
Wizard-based
Silent Installation
RPM text install, support for non-interactive installation.
DVD-R
Installation with Alcatel-Lucent Boot CD
Provisioning
Retrieval
From mail server LDAP directories
From Corporate LDAP links
Mass provisioning
Create users
Modify users
Administration
User administration
View license information
Monitor Fax Status
Monitor channels activity
Monitor fax services (see which are running or stopped)
Backup / Restore server settings and faxes with script automation
Configure External Directory Integration (LDAP)
Manage Fax profiles
Customize notification templates
Create and modify coversheets through Windows Coversheet authoring tool
Configure dial Peer, signaling protocol supported (SIP only), channel mode, inbound CSID
Configure the inbound routing table
Manage number modification table
Configure the file extensions for the files that can be rasterized into a TIF fax file
Web Reports
Daily Usage
Daily Usage (Graphic)
Driver Usage
Global Summary
Hourly Usage
Hourly Usage (Graphic)
Inbound Details
Inbound Details By ANI
Inbound Details By DID
Inbound Details By Remote CSID
Inbound Errors
Inbound Errors By Driver
Inbound Notification Details
Inbound Summary By ANI
Inbound Summary By DID
Inbound Summary By Remote CSID
Notification Errors
Notification Summary
Outbound Details
Outbound Details By Destination
Outbound Details By User
Outbound Errors
Outbound Errors By Driver
Outbound Notification Details
Outbound Summary By Destination
Outbound Summary By User
Outbound Wait Times
Weekly Usage
Weekly Usage (Graphic)
Configuration Change Audit Logging
Serviceability
IP packet capture via Fax driver
Script that facilitates the bonding of 2 network interfaces

Important: Feature availability in OpenTouch Enterprise Cloud depends on basic or specific software licenses in addition to basic system hardware and resources. This page lists the features available in OpenTouch but does not provide detailed licensing information, restrictions and limitations. 

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