Management Features

ICON Cloud is the most flexible, feature-rich hosted voice service available. Designed with the architectural flexibility to deploy as a fully hosted service, as a traditional customer-premises system or any combination in between, ICON Cloud also provides dozens of  management features that address even the most stringent and unique use case requirements.

GENERIC MANAGER INTEGRATED TOOL (MGR)
Configuration of all objects handled by the release on system console
Reduced set of manageable objects (mask) :
subscriber
subscriber keyboard
subscriber repertory
phone book
charging
abbreviated numbers
DECT/PWT sets
User interface :
country language
interactive character oriented interface (screen mode)
menus displaying (multiple choices)
access control (user/password identification)
multi-objects mode on the same screen
on-line help
User commands :
creation of objects
deletion of objects
modification of objects
consultation of objects
possibility of value by default for configuration objects
utilities for repetitive operations (group of sets)
CONFIGURATION PER DOMAIN
Available only from A47xx
Manager rights per domain :
nothing allowed
get allowed
get + set allowed
get + set + create + delete allowed
Independant management of manager rights
Managed objects :
subscriber (and subordinate objects : keyboard …)
data terminal
Consistency per domain :
multi-directory number
set supervision / data supervision
manager/secretary
hunting group
phone book
numbering plan
Traffic analysis per domain
Directory application per domain
Charging application per domain
INTEGRATED NETWORK MANAGEMENT
Consistency checks for network management :
considered tables :
translator
phone-book
abbreviated numbers
other tables : cost center , category …
supervision keys
new node configuration
automatic operations for consistency logged in mao historic file
error log file edition
no action run : just to see
Network global data broadcasting :
available with permanent network links in automatic mode
available with dynamic network links in manual / automatic mode
local data (subscriber …) broadcasted from every node
shared data (prefix , abbrev. …) broadcasted from management node
selection of broadcast data
selection of broadcast nodes
selection of broadcast area :
depending on management operation and object type
outgoing broadcasting selection
incoming broadcasting selection
set/create/delete data operations only
available for management from A47xx, MGR, attendant
CMIP requests in log files, rcp file transfer using IP/X25 facilities
OTHER FEATURES AND TOOLS
Software licenses check
Display of empty physical addresses
Get / display of free directory numbers
Multi-criteria query on system console :
for subscribers, abbreviated numbers, numbering plan, entities
output to printer, file, terminal
Update external repertories with subscriber or repertory data (A47xx, …)
Automatic recognition of Reflexes UA sets plugged :
at start-up
by prefix
User moving
Alcatel Audio Station :
speach / music sound editor on external PC
source :
microphone
CD-ROM
flash card
sound files
tape recorder
target media :
flash card
downloadable files for ICON Cloud Call Server
target records :
voice guides
music on hold
A4645 voice mail integrated management :
mailbox directory number (= set directory number)
language of mailbox (= set language)
voice mail password (= set password)
type of mailbox (answering , answering/recording …)
global parameters
class of service (content and users)
system distribution list
automated attendant entry / menu
VPIM
voice mail audit : subscribers vs mailboxes
voice mail system management remains on voice mail terminal
A4635 voice mail integrated management :
mailbox directory number (= set directory number)
language of mailbox (= set language)
voice mail password (= set password)
type of mailbox (answering , answering/recording …)
class of service (users)
voice mail audit : subscribers vs mailboxes
voice mail system management remains on voice mail terminal
ACCOUNTING
Charging features also available on :
users sets
attendants
hotel applications
TICKET FORMAT
Available on :
external accounting application
real time output on Ethernet
real time output on V24
External call ticket :
in trunk node
in subscriber node
for voice mail outgoing calls
Private network call ticket :
ABC-F
QSIG
DPNSS
Local call ticket
Accounting ticket items :
called / calling number, initial dialed number, acting extension number, carrier number
call type (public, private, normal, business), cost type (trunk type)
PIN code, business account code, project number index
start / end date / time, call duration, waiting duration, effective conversation duration
charged directory number / user (name, first name) / cost center (name)
charge units / cost, cost info, specific charge info
trunk / trunk group / transit trunk group number
ISDN bearer capability / high level compatibility
data volume, user to user volume (ISDN, mini messaging)
external facilities (CLIP, AOC, …)
internal facilities (transfer, voice mail, VPN, ARS, ….)
transferring party calling number, redirected call indicator
called / calling number node, initial dialed number node, acting extension number node
charged party node / sub-network / sub address
trunk node, sub-network, Node Time Offset
communication type : voice / data
charged company (entity)
REAL TIME OUTPUT
On Ethernet (extended output format)
On V24 (extended / reduced output format)
Storage buffer
Optional storage on disk
FINANCIAL REPORT
Per set, per cost center and for all the sets :
number of calls, total cost, cost per zone, total cost of private calls
Per data terminal, cost center and for all data terminals :
number of calls, total cost, cost per zone
Per trunk, per trunk group and all the trunks :
number of calls, total cost
For all business account codes :
number of calls, total cost, total duration
list of directory number using this business account code
For all private account code :
number of calls
total cost
Store last statistics : date, period, number of tickets involved, number of charge units involved
Financial Report output management
CHARGING ACCORDING TO DURATION
Calendar table : 30 fixed vacation days + 50 not fixed vacation days
Daily period table : date and time (per day of week)
Areas table : external dialed number
Management of the length of the successive duration steps
Pricing rate table per step (periods and associated charge units)
Trunk group modes :
charging at the end of the call
charging in real time
MANAGEMENT OF INTEGRATED CHARGING
Real time output commands (start/stop, masked digits, units/cost, zero cost filter, V24 link)
Cost setting commands (unit cost, rates, currency)
Sets monitoring commands (start / stop, filters, V24 link)
Tickets storage commands (capacity, alarms, filters)
Financial Report commands (period, zone limits, V24 link)
Manageable display format for real time output, storage, monitoring
EXTERNAL ACCOUNTING APPLICATION INTERFACE
Incident if “get” failure / no “get” request
Accounting ticket storage in ascii files : last months save files recapitulation :
date of creation of the file
date of 1st and last ticket
number of tickets and charge units
Forced output if storing capacity exceeded
Multiple applications can request for the same tickets
PERFORMANCE
Traffic analysis tools available only with A47xx (file transfer)
Back-up of counters in case of switch-over to redundant CPU or reset
VoIP tickets on the fly over Ethernet
USERS
Conversation duration for incoming calls
Overall duration for outgoing calls (set-up , conversation …)
Sum of duration for incoming and outgoing calls
ATTENDANTS
Attendant consoles counters :
duration of busy / absent / management / idle states
duration of plug-in / automatic connection / manual connection states
number of holds / transfers (succeeded or not)
number of presented / answered / no replied / abandoned incoming ENL calls
number of PCOT miscellaneous ENL calls
number of calls overflowed from a group
number of no replied DDI calls returned to attendant
number of ENL recalls to attendant
total duration of waiting for the answered calls ENL
number of ENL calls that waited > threshold1 / threshold2 before answer / no replied
total waiting duration for no replied ENL calls
number of outgoing ENL calls
Attendant groups counters :
number of attendants in the group
duration in absent / day / fw1 / fw2 / night states
number of presented / answered / abandoned incoming ENL calls per group
number of PCOT miscellaneous ENL calls
number of no replied DDI calls returned to the group
number of recalls to group
number of ENL calls that waited > threshold1 / threshold2 before answer / no replied
total waiting duration for answered / no replied ENL calls
NETWORK
Trunk groups counters :
number of outgoing / incoming / failed / overflow calls
number of lack of compressor circuits per trunk group
total busy duration of outgoing / incoming calls
ABC-F2 links counters :
number of outgoing / incoming calls
total busy duration of outgoing / incoming calls
number of outgoing transit calls to a node / from a node
total duration when used > MAO defined ratio
total duration when data time slots are used > MAO defined ratio
number of ABC/F failures due to saturation / to link failure
ABC VPN : overflow counter per target node (in initial node)
Private to public overflow counters
Public to private rerouting counters
SYSTEM
Time slots to voice guides counters :
number of failures (lack of time slots)
number of uncompleted messages
Time slots to INTOF boards counters :
number of failures (lack of time slots)
peak traffic (only for US board)
DECT / PWT mobility :
Global DECT/PWT system counters
DECT/PWT subscriber counters
Radio Base Stations (RBS) counters
Intelligent Base Station (IBS) counters
ADPCM counters
DECT over campus links counters
Voice on IP statistics tickets
SYSTEM SNMP COUNTERS
Per IP domain
Number of available, busy and out of order conference circuits
Number of available, busy and out of order DSP resources (compressors)
accumulated (since start up) number of DSP resources overrun:
CAC status
number of allowed external communications
current number of external communications
accumulated number of CAC overrun
For the whole system
CPU role
number of in-service and out of service sets
Number of registered and unregistered SIP sets
INCIDENTS AND ALARMS
INCIDENTS MANAGEMENT
Incident messages with incident type, date, time, location of the fault :
ISO severity level, information text about type, node, sub network.
RMA dedicated action on this incident
incident filter depending on physical position of emitter
Multi-language for incident messages
Real time printing of incident messages (severity levels and incident type filters)
Storage of incident messages on hard disk (severity levels and incident type filters) :
n first ones
n last ones
n last restarts
Consultation of incident log file with VT100 system terminal
Character oriented presentation for tele maintenance
Network incidents centralized in the same node :
filters on incident type
default list
real time printing
Multi-centralizing nodes in the network
Specific voice mail integrated incidents
Re-synchronize topology with A47xx after link failure
Flow control of repetitive coupler incidents
Embedded SNMP trap export :
modes : compact / developped
types : event trap / status trap
default list
compatibility with other manufacturers network management platforms :
HP Openview
all SNMP platforms
ALARM FEATURES
Internal alarms notification sets :
notification of internal incidents / external alarms
on local set and/or centralizing set in management node
with one or several alarms per set
by ringing, message LED, permanent display
display of incident number, gravity, node number, sub-network number, alarm name
alarm does not follow forwarding
consultation on Reflexes MRx / 8 series / 9 series with softkeys
consultation on DECT/PWT set with scrolling
acknowledgment by prefix
acknowledgment by Valid key on DECT/PWT set
Alarm relay :
emulation by internal incidents / external alarms
on eMG AFU (GD daughter board)
on ACT CPU
External alarms :
received on Z interface
close / open the loop generates two different alarms
Detection of power supply failure for system shutdown
Alarm triggering sets :
set type : Ascom 9d24 Protector (DECT)
alarm types :
personal alarm (two short press) or test alarm (one long press) by red button
no-movement alarm (if no action or movement with set during specified period)
man-down alarm (if set tilted and no key pressed during specified period)
pull-cord alarm (if pull-cord removed from set)
voice call mode :
alarm voice call to predefined sets
by different numbers associated to alarm sources / types
notification server mode :
alarm sent to Alcatel Notification Server by CMP board in ACT
with caller number and alarm type
MAINTENANCE
SYSTEM INSTALLATION AND MAINTENANCE
Release loading :
on site loading with PC Installer tool
remote loading :
through Ethernet
through ADSL
through ISDN
through network
system can reset and translate
release loaded in second (inactive) partition
patch / whole binaries download and broadcast
binaries difference (new / installed release or patch) download and broadcast
CPU release n , n+p on the same disk
automatic / manual translation if necessary
OPS files remote loading
Release identification :
name and identification of software releases : CPU + boards
release number of Reflexes / 8 series / 9 series terminals
Manual or automatic save / restore :
manual of the database (customer data configuration, charging…) on floppy
of a software release (without Bios & OS)
of a software release (with Bios & OS)
of a A4645 database :
on eCS
on external PC
of a A4635 database :
on eCS
on ACT CS
on external PC
on floppy
Disk capacity : protect disk partitioning overflow
Forced system reset
INTEGRATED MAINTENANCE TOOLS
Access to integrated maintenance commands / tools :
on site by VT100 terminal
remote connection by :
modem 1200 to 9600 bds
eRMA
RMA
Customer identification on remote access
REMOTE MAINTENANCE APPLICATIONS
Embedded Remote Maintenance Access (eRMA) :
available only with eCS and eMG
based on eCS internal tool
remote connection to main eCS eRMA by eMG internal modem
security (login, password, call back, connection history)
incidents and alarms processing with possible call to alarm center
Remote Maintenance Access (RMA) :
infrastructure :
external RMA box
integrated RMA board
local connection by VT100 terminal
remote connection by RMA modem on public network
remote connection by TA (Terminal Adapter) on private network
security (login, password, call back, connection history)
access to main and stand-by :
eCS
ACT CS
reset of :
CS board
ACT CPU
internal and external alarms processing with possible call to alarm center
incidents processing
CENTRALIZED MANAGEMENT APPLICATIONS
OmniVista 8770 for :
configuration
accounting
directory
alarms
performance
topology

Important: Feature availability in ICON Cloud depends on basic or specific software licenses in addition to basic system hardware and resources. This page lists the features available but does not provide detailed licensing information, restrictions and limitations. 

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