Multiple-Site Network Features

OpenTouch Enterprise Cloud is the most flexible, feature-rich hosted voice service available. Designed with the architectural flexibility to deploy as a fully hosted service, as a traditional customer-premises system or any combination in between, OpenTouch Enterprise Cloud also provides hundreds of voice features that address even the most stringent and unique use case requirements.

ABC-F2 HOMOGENEOUS NETWORK
ABC-F2 HOMOGENEOUS NETWORK Network (sub-network ) of OmniPCX Enterprise / 4400  :
using ABC-F2 links
Minimum version level able to work with
Supra-network (network of OmniPCX Enterprise / 4400 sub-networks) :
using ABC-IP trunk groups
using ABC-F2 trunk groups
with nodes at current supported release levels
Homogeneous numbering plan
Heterogeneous numbering plan between sub-networks
Adaptative routing relative to the links (not ARS) in the same sub-network
Adaptive routing relative to ABC VPN aspects in the same sub-network
Centralized attendant group
Attendants spread over supra-networks
DDI call distributed to network wide users
Transfer with route optimization
Dedicated time slots towards multiplexers for :
non compressed data and fax calls
compressed voice calls
Transit through OmniPCX for all supported trunk group types
Distributed trunk groups :
trunks load sharing over the network
trunks of one trunk group can be distributed in nodes of homogeneous network
one trunk group allows access via different routes (dynamic routing)
type of trunks : digital E1 / T0 / T1-CCS trunks
Centralized network management console : only through remote node access
QSIG HETEROGENEOUS NETWORK
Interworking between PBX of heterogeneous manufacturers
QSIG-BC :
Calling Line Identification Presentation (CLIP)
No replied ISDN calls repertory
COnnection Line identification Presentation (COLP)
Sub-address
Calling/Connected Line identification Restriction (CLIR)
ISDN key facilities
Data calls (bearer capability , layer compatibility)
Failure management (out of service , busy , …)
Call queued in the right trunk/subscriber queue for attendant
More than 8 digits private numbering plan
External barring in OmniPCX
Ticket with duration for outgoing calls thru Qsig
Ticket with directory number for outgoing calls coming thru QSIG
Public trunks can be located on any node
QSIG-GF :
Calling Name Identification Presentation (CNIP)
COnnected Name identification Presentation (CONP)
Calling/Connected Name Identification Restriction (CNIR)
Call transfer by joining
Path replacement
Call Forwarding Unconditional or delayed / on busy or No Reply (CFU/CFNR)
Call Completion on Busy Subscriber (CCBS)
Call offer
Advice Of Charge : during call (AOC/d), at end of call (AOC/e)
Call Completion on No Reply (CCNR)
Transparent ABC-F2 transit thru QSIG node
Call intrusion
DND
Message Waiting Indication (MWI) :
used for centralized voice mail on OmniPCX, with users on other QSIG-GF systems
interoperability with QSIG-GF systems : limited to IPC Dealerboard
message deposit notification to user
consultation of mailbox and management of messages by user
only one simultaneous connexion to voice mail
ABC VIRTUAL PRIVATE NETWORK (ABC-VPN)
VPN overflow :
voice channels overflow to private or public links :
E1-CCS, T0, T1-CCS, T1-CAS, DASS2
E1-CAS, DPNSS
analog lines
IP link
compressed link
permanent signalling link :
remains private on D channel
can use hybrid link services
ABC-F2 level of service
limitation of VPN calls per direction
VPN cost control :
cost limits for sets
interworking with ARS
Full VPN :
voice channels and signalling link overflow
using dynamic links
ABC-F2 level of service
TIE-LINE NETWORKS
Available on ACT
Homogeneous OmniPCX networks
Heterogeneous networks with OmniPCX and other PBX
RADIO LINKS NETWORK
Available only with ACT
OmniPCX interworking with private mobile radio network
Infrastructure :
radio channels connected on EMTL board tie-lines
operators using A4035 or A4037 sets connected on DSR board
half or full duplex conference connections with GPA/GPA2 board
voice activity detection on radio channels with CMP board
optional specific key on handset with associated interface subdevice
profiles (groups of radio channels) and lists of profiles (associated to operators)
Services :
listening of one or several channels
supervision of voice activity on all channels
conversation with one channel activated by Mute key or specific key on handset
NETWORK ASSOCIATED SERVICES
HETEROGENEOUS NUMBERING PLAN
Only between sub-networks
Internal short dialling numbers :
all type of sets and attendant console
can be recorded in Reflexes sets / 8 serie / 9 serie repertory and programmable keys
can be DDI numbers
can be used for local features (forwarding , substitution …)
data circuit establishment
in nodes or group of nodes
Open numbering plan for directory number lenght greather than 8 digits
Support of ABC-F and QSIG protocols
ABC-F2 / QSIG level of service
Different nodes can have same subscriber party number
Network prefix for calls between sub-networks
VOICE PRIVATE TO PUBLIC OVERFLOW
Available in ABC-F2 homogenous network :
In case of saturation of ABC links
In case of break down of ABC links : back-up
Overflow informations in the ticket for charging
Overflow counters for traffic analysis
Subscriber COS barring
In supra-network
Available between MG :
In case of saturation of IP links
In case of break down of IP links : back-up
TRANSIT
Transit through OmniPCX to private or public network :
from an incoming tie-line
from an incoming DDI / E1 / T0 / T1 / IP trunk
allowed in case of call routed with Intelligent Routing Service (ISR)
Transit control using connection categories
LEAST COST ROUTING (LCR)
LCR services :
Route selection : the system chooses the carrier in place of the user
Congestion overflow
Forced on net
Break-out
Break-in using LCR indirect access with DISA
Multi-carrier access :
on the same trunk group
on different trunk groups
undirect access for carrier behind carrier
ARS mechanism for LCR services :
Cost limit barring per user/installation status
Management of authorization access code
Management of route list
Manageable number of route list / route per list
Time based tables :
calendar management : weekly and daily programmation, bank holidays
time frame management
Dedicated voice guide when not using the cheapest route
Initial dialled number displayed / ticketed before translation by ARS mechanism
Entry points for ARS : direct dialling / business / private / project calls
Available / interworking with :
ABC-F2 / ABC VPN
QSIG
ISVPN
Interworking with voice mails, outgoing calls from voice mail
Available for voice / data / terminal adapter :
check for transfert capability for data call
route quality for data call
ARS with “basic signalling” trunkgroups (weak ARS) :
ARS second route only invoked on second (timed) attempt to reach a set
ARS server : ARS tables centralized on a server node :
between different sub-networks
in same sub-network
NETWORK INFRASTRUCTURE
STATIC LINKS / TRUNKS
Supported link / trunk types in ABC-F2 network :
E1-CCS
fractional E1
T1-CCS
DYNAMIC LINKS
Signalling channel establishment :
on call handling application request
on applications request if allowed by MAO
Backup of dynamic links in case of switchover
Supported link types :
64 Kbits B channel
X25
IP
compressed link
Managed timer for release of support channel
Managed timer for excessive call duration
HYBRID LINKS
Supported link types for voice B channels in ABC-F2 network :
E1-CCS, T0, T1-CCS, T1-CAS
multidirectional ISDN B channels (E1-CCS, T1-CCS)
IP
E1-CAS
analog tie-line
asymmetric voice access
multidirectional ABC link through multiplexers
compressed link
Supported link types for ABC-F2 signalling :
IP
D channel on ISDN / QSIG-GF
X25 in D channel on ISDN
switched B channel on ISDN
permanent B channel on ISDN / E1-CAS / S0FV
X25 in B channel on ISDN
compressed B channel on ISDN
V24 sync. on analog line with modem
V24/V35 sync. on digital line with multiplexer / on data network
Signalling link can be dynamic
Multiple hybrid links between 2 adjacent nodes :
supported link types for voice channels can be different
supported link types for signalling can be different
main / standby signalling link : switchover in case of breakdown :
permanent link
on request
VOICE COMPRESSION
  Multiple channels compression on a B channel with LIOB/P/X boards in ACT
Voice compression algorithm :
G723
G729
Available for voice and fax calls
Available for uncompressed data calls
Mutual aid : use of compressor circuits on another board
Multidirections per compression board
Transit mode
Charging :
support call ticket :
charged units = public network units
charged number = compressed trunk group number
charged user name = compressed trunk group name
entity = compressed trunk group entity
cost center = default value
dialled number = sub-address
compressed call ticket :
charged units = 0
trunk group = compressed trunk group
Voice compression support :
permanent line :
E1-CCS / T0
T1-CCS
T1-CAS
serial link (X24/V11, V36)
switched IDSN public network
frame relay network
Level of service :
ISDN
ABC-F2
QSIG
Second call for free (additionnal calls on the established channel)
Restrictions :
compatibility compression board COMP2/COMP6
H.323 VOICE OVER IP GATEWAY
Ethernet access by :
eMG (10/100 Mb/s half/full duplex, auto sensing)
ACT with INTIP-A (10/100 Mb/s half/full duplex)
OmniPCX network nodes interconnection :
infrastructure :
hybrid link on IP and ABC VPN overflow on trunk line over IP
limitation of VPN calls according to available bandwidth
level of service : ABC-F2
communications :
voice
fax Group 3 max 4800 b/s
fax Group 3 max 9600 b/s with eMG
fax Group 3 max 9600 b/s with ACT
data on Reflexes plugware, Terminal Adapters and ISDN interfaces
OmniPCX and H323 equipments interconnection :
infrastructure : trunk line over IP
level of service : basic call with CLIP and CNIP
communications :
voice
fax T38
supported equipments :
H323 compliant device (Alcatel certified)
Alcatel 4200 / Office / OmniPCX Office
Protocols :
standard H323 V2
proprietary H323
Voice over IP general features :
voice coding and quality
direct RTP in network
Multi-node transit without compression / decompression
Gateway connectivity to external H323 gatekeeper :
RAS H323 V2 protocol
registration, address translation and access control of H323 terminals and gateways
direct or routed signalling mode
back-up possibility by second gatekeeper
SIP TRUNKING
Supported services :
Gateway supervision
Dynamic registration on external gateway
Outbound proxy
Canonical form
Private SIP Trunking
CLIP / CLIR
CNIP
COLP / COLR
T38
DTMF (RFC 2833)
Private SIP Trunking : Supported services
CLIP / CLIR
CNIP
COLP COLR
Call forwarding (Unconditional, on busy, on no reply)
Call Hold
Enquiry / Broker / Conference
Transfer (attended, early attended)
Message Wainting Indication
T38
DTMF (RFC 2833)

Important: Feature availability in OpenTouch Enterprise Cloud depends on basic or specific software licenses in addition to basic system hardware and resources. This page lists the features available in OpenTouch but does not provide detailed licensing information, restrictions and limitations. 

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