Voice Messaging Features

OpenTouch Enterprise Cloud is the most flexible, feature-rich hosted voice service available. Designed with the architectural flexibility to deploy as a fully hosted service, as a traditional customer-premises system or any combination in between, OpenTouch Enterprise Cloud also provides dozens of  management features that address even the most stringent and unique use case requirements.

System Services
Online Help
Message Store
Unified message store based on email server
Feature-rich messaging functions:
- with Microsoft Exchange (no plug-in required on the email server)
- via an Alcatel-Lucent plug-in installed on the IBM Lotus Domino email server
IMAP4 integration between Voicemail server and E-mail server
Embedded voicemail store of OpenTouch
Messages are stored on the OpenTouch server
Messages are stored on a SAN via NTFS or GFS
Multi-PBX
Subscriber Services
Voicemail Access
Messages consultation
Message Sending
Message waiting indicator on desktop set
Activate the MWI on set when a caller leaves a voice message
Deactivate the MWI on set when the subscriber listens to the voice message
Personal settings
Accounting information for outgoing calls
Different personalized greetings for internal and external callers
System Voice Guide when called is busy and overflow to voicemail
Conversation recording
Automated Attendant (AA)
Administration
Auto-Attendant Wizard
Auto-Attendant (AA) management list
Remove an AA Tree
Download an AA tree through an XML file
Upload an AA tree from a XML file
Auto-Attendant node editor
Access
External party call
Internal party call
Direct forward from internal party
Welcome node
Language selection node
Menu node
Goodbye node
Transfer nodes
Transfer to human attendant (operator) node
Transfer to pre-configured number node
Transfer to pre-configured name node
Transfer by dialling extension number node
Transfer by spell name (dialling name) node
Transfer to anOTBEHr AA tree node
Voice message
Voice mail to pre-configured number node
Voice mail to pre-configured name node
Voice mail by dialling extension number node
Voice mail by spell name (dialling name) node
Miscellaneous node
Play a message
Reserved in dialling plan
Interdigit timeout for Spelling Name
Direct Dial
Networking
VPIM v2
Static routing support
Dynamic routing support
Non delivery receipt response
Read receipt
Security
Authentication and single-sign-on
External LDAP/LDAPS authentication
Single Sign On through NTLM
RADIUS authentication
Cascading authentication
Confidentiality
HTTP over SSL (HTTPS)
IMAP 4 Start TLS
IMAP 4 Start SSL
Embedded Voicemail Storage Integrity
Indicate a potential message corruption via a prompt when listening to it
Indicate a potential message corruption in IMAP header
Generate an alarm when detecting a potentially corrupted voice message
Embedded Voicemail Storage Encryption
Subscriber’s Services
Languages
Brazilian Portuguese
Catalan
Chinese-Simplified
Chinese-Traditional
Croatian
Czech
Danish
Dutch
English-British
English-American
Estonish
Finnish
Flemish
French
French Canadian
German
German for Austria
Greek
Hebrew
Hungarian
Italian
Japanese
Korean
Lettonian
Lithuanian
Norwegian
Polish
Portuguese
Roumanian
Russian
Slovakian
Slovenian
Spanish
Swedish
Turkish
Messages Access
Self enrolment
Call the voicemail generic menu
Login into personal mailbox
Via Mail Key
With Login and Password
Login to another mailbox
Via Mail Key
With Login and Password
Visual Voice Messaging Access to personal mailbox
With Login and Password
Email access to voice messages
One single Inbox
Two Inboxes
Voice Access to messages
Voice messages
E-mails messages
Fax messages
One single number
Two numbers
Inform subscriber that his voice mailbox is full
Message Consultation
Listen to voice mails (new and saved/archived)
Consult Messages with users local time (Multi Timezone)
Display photo of sender
Actions available during message reviewing
Skip to the beginning
Skip 10s backwards
Pause/Resume
Skip 10s forward
Skip to the end
Skip message
Listen to full message header
Forward message
Delete message
Reply to sender with a voice message
Archive message
Exit message reviewing menu
Actions available after message reviewing
Delete message
Archive message / Save message
Replay message
Replay last 10s of message
Reply to sender with a voice message
Call sender
Forward message
Listen to full message header
Download messages on client PC
Exit message reviewing menu
Message’s header information contains the following elements
Message sender (name or phone number)
Timestamp (date and time of message delivery)
Duration of the message
Urgent attribute
Listen to e-mails
Listen to faxes
Message Sending
Record message, then address and send it
To a single recipient
To several recipients
Address recipients by number
Address recipients by name
Silence detection (avoid blank recording)
Actions during message recording
Skip to the beginning
Skip backwards
End of recording
Actions available after message recording
Send message to mailbox number
Send message to mailbox subscriber name
Send message to several mailboxes / Add mailbox for message sending
Remove last added mailbox / user from list
Replay recording
Delete and re-record message
Delivery Options / Message attribute
Urgent Message attribute
Voicemail Arrival Notification
Voicemail Arrival Notification
On message waiting indicator on desktop set
Activate the MWI on set when a caller leaves a voice message
Deactivate the MWI on set when the subscriber listens to the voice message
When pressing mail key
By a voice prompt when going off-hook
By an e-mail
By an SMS
Conversation Recording
Record a telephonic conversation
Personal settings
General settings
TUI language
GUI access language (also named system language)
Timezone
Personal Automated Assistant
Manage GSM number
Manage Assistant number
Activate / Deactivate Personal Assistant service
Voice mail options
Answer only mode
Addressing by name
12 or 24 hours mode
Confirmation of deletion of messages
Auto-play of new and read messages
Greetings
Record / Manage greeting by name
Record / Manage personal greeting
Record / Manage personal internal call greeting
Record / Manage extended absence greeting
Record / Manage alternate greetings
Email notification
Enable / Disable Email notification
Define / Modify Email notification address
SMS notification
Enable / Disable SMS notification
Define / Modify SMS notification telephone number
Password Management
TUI password
Web based access password (also named system password)
Caller’s Services
Skip greeting
Leave a message
Menu available after message recording (press “1”)
Listen recorded message
Erase and re-record message
Cancel recording
Flag recorded message as
Urgent
Record message then hang-up delivers message
Zero-Out feature (Call the attendant)
Administration – Serviceability
Per User / Mailbox administration
TUI language
TUI password
History of TUI password
Timezone
Directory search by Last Name or Forename first
DTMF mapping
Force enrollment
Attendant number
Skip TUI password on direct call
Greetings
Manage greeting by name
Manage personal greeting
Manage personal internal call greeting
Manage Extended absence greeting
Manage alternate greetings
Answer only mode
Addressing by name or Mailbox number
12 or 24 hours mode
Confirmation of deletion of messages
Auto-play of new and read messages
Personal Automated Assistant
Manage GSM number
Manage Assistant number
Activate / Deactivate Personal Assistant service
IMAP login and password
Password Management
Web based access password (also named system password)
SMS notification
SMS notification right
Enable / Disable SMS notification for a user
Define mobile phone number for SMS notification
SMTP (E-mail) notification
E-mail notification right
Enable / Disable Email notification for a user
Allow a user to enable/disable the E-mail notification
Define e-mail address of e-mail notification
Allow a user to change the e-mail notification address
Activate mailbox full notification e-mail
Define e-mail notification options
Voice message is attached as wav-file
Deactivate MWI (Message Wainting Indicator) on set
Notification contains a link to My Messaging Web Access
Notification contains a link to MyIC desktop
Profile based settings
Voicemail Profiles options
Annouce received date & time
Brief prompts for TUI
Direct callback
Max Greeting Duration
Max Message Duration
Max Conversation Recording Duration
Extented absence greeting blocks Message
Propose options after message deposit
Keep call in system
Play goodbye prompt when Keep Call in System is No
Max size in KB per mailbox
Automatic deletion of messages / Ageing of messages
Ageing of new messages (= non read messages)
Ageing of read messages
Ageing of archived messages
Accessible via network
Accessible via IMAP
Callback Sender Barring
System wide settings
System wide Security Management
Minimum TUI password size
TUI Password history length
TUI Password Validity Period
Maximum TUI logon failures
Locked period after Maximum logon failures reached
SMS notification administration (global settings)
Manage the address of the SMTP-SMS gateway
SMS notification Templates
Adapt the content of the SMS notification via templates
Templates exist for several languages
Templates can contain variables
%Sender
%MSG_Date
%MSG_Time
%Voicemail_Number
Templates are backed-up via backup mechanism
E-mail notification administration (global settings)
Manage the address of the SMTP-SMS gateway
Email notification Templates
Adapt the e-mail notification content (body) via templates
Adapt the e-mail notification subject (header) via templates
Templates exist for several languages
Templates can contain variables
%Sender
%MSG_Date
%MSG_Time
%Voicemail_Number
Templates are backed-up via backup mechanism
Define the e-mail notification sender address (applies to reply-to action)
Define the e-mail notification sender (also called Displayed Name)
Define an e-mail address directory server
Define a maximum wav-file size
Define an occupancy ratio notification threshold (mailbox almost full threshold)

Important: Feature availability in OpenTouch Enterprise Cloud depends on basic or specific software licenses in addition to basic system hardware and resources. This page lists the features available in OpenTouch but does not provide detailed licensing information, restrictions and limitations. 

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