Auto Attendant and Voice Mail

Enable Personal Greetings to Increase Customer Satisfaction

ICON Cloud provides end-to-end call management, with a professional welcome and efficient call routing to the relevant department, call overflow capabilities and out-of-office solutions that forward calls to voice mail and allow you to check voice mail remotely while maintaining privacy.

  • Voice mail, personal user message greeting
  • Attendant, global company solution welcome
  • Smart Call Routing, to easy categorize a call
  • Call Center Office, intelligent and automatic call routing

Enhance Customer Satisfaction from the Very First Contact

OTOC VM-2

  • Enhanced Welcome greetings.
  • Information available 24/7 to after hours callers.
  • Direct transfer to the right contact.

 

Plus,

  • Up to four customized company greetings.
  • 10-min customized music-on-hold.
  • Language options.
  • Phone attendant console.
  • PC-based attendant console.
  • Automated Attendant (AA).
  • Multiple level AA.
  • Smart call routing.
  • Intelligent call routing.
  • Personal assistant.
  • Voice mail.

Smart Call Routing

Direct incoming calls to the best person or department based on caller number, called number or an account code entered by the caller.
OTOC Smart Call Routing

Voice Mail and More

Voice mail

Standard Features
  • Voice mail: two ports and 60 min.
  • Personal message greeting.
  • LED on phone plus external notification.
  • Forwarding to voice mail.
  • Password protection.
  • Remote consultation.
  • Voice message forward to email

Options

  • Four hours storage memory.
  • 30 hours storage memory.
  • 200 hours storage memory.
  • Up to eight ports.
  • Online recording.
  • Distribution lists.