ICON Cloud Features

ICON Cloud is the most flexible, feature-rich hosted voice service available. Designed for easy installation, surefire operation and zero touch maintenance, ICON Cloud addresses even the most stringent and unique use case requirements.



Efficiently route calls to the best person or department.
Manage high-traffic call volume from desk phone or PC application
Take advantages of hundreds of telephony features to improve productivity and customer service
Features available from SIP devices or over SIP trunks.
Stay productive outside of the office by making your mobile phone a business communications device.
Personal greetings, voice mail message to email and more.
Features available from the Windows PC desktop and web browser.
Features available for call centers, agents and supervisors.
System and user administration features.

Important: Availability of ICON Cloud features depends on enabled software licenses, system hardware, programming and resources. This page lists all available features but does not provide detailed licensing information, restrictions and limitations.