OpenTouch Office Cloud Computer Telephony Service Features

OpenTouch Office Cloud for SMB is the most flexible, feature-rich hosted voice service available for small business. Designed for easy installation, surefire operation and zero touch maintenance, OpenTouch Office Cloud for SMB addresses even the most stringent and unique use case requirements.

PIMphony

> RTP Proxy for IP phones

> IP Subscribers

— Digital  sets connected behind TSC-IP

— Fast IP Reflexes

— Alcatel 8 Series phones

— Multimedia desktop application (Pimphony IP media)

PIMphony Basic

> Telephony features

— Make/Answer call

— Enquiry call

— Hold

— Transfer

— Conference

— Call forwarding

— Call deflection

— Call back

— Quick dial

— Direct transfer to voice mail

— Nomadic mode

> Detailed call log

— Incoming / outgoing calls

— Answered / Non answered calls

— Detailed call ticket

— Call pick-up status

— Log’s and forwarded calls

— Embedded call log

— Embedded centralized call log

— Centralized call log with PIMphony central services

— Easy call back

— Exportable call log file

— Multiset call log

> Other features

— Phone set password management

— Display of ACD group name or called name

> Graphical user interface

— Phone icon

— Phone bar

— Phone bar with auto hide

— Phone window

PIMphony Pro

> Telephony features

— Dial by name in PBX directory

— Dial by name in LDAP directory

— Programming of Text forwarding

> Voice mail features

— Voice mail notification

— Voice mail access

— Read / Delete messages

— Listen to messages

— Download voice messages on the PC

— Unified Messaging

— Record on line

> Graphical user interface

— Voice mail 2 state icon

> Microsoft Outlook integration

— Call from a Microsoft Outlook card

— Dial by name

— Automatic screen pop-up of contact card

— Manual screen pop-up

— Screen pop set up wizard

— Journal entry

— email sending

— Multiple folder support

— Public folder support

> ACT!  integration

— Call from an ACT! card

— Dial by name

— Automatic screen pop-up of contact card

— Manual screen pop-up

— Journal entry

— email sending

> GoldMine (from FrontRange Solutions Corp) integration

— Dial by name

— Automatic screen pop-up of contact card

— Manual screen pop-up

> Microsoft Access integration

— Dial by name

— Automatic screen pop-up of contact card

— Manual screen pop-up

> IBM Lotus Notes

— Dial by name

— Automatic screen pop-up of contact card

— Manual screen pop-up

— Journal entry

PIMphony Team

> Telephony features

— Forward status in supervision

> Other features

— Supervision

— Forward status

— Synchronization with internal phone book

— Assistant module

> Graphical user interface

— Supervision window

— Assistant view

PIMphony Attendant

> Other features

— Management of user information in multisite

> Graphical user interface

— Supervision window

— Assistant view

— Multi site : BLF of distant sets

Web based application

MyIC Web for Office

> In conversation services

MyIC Socuial Networks Application

MyIC Social Networks

> Outlook  Add-In

> License : Try and Buy

> Federation of user directories

— Active directory

— Outlook local contacts

— OmniPCX Office PhoneBook

— Social network

> Interaction with existing Social networks

— MSN

— Yahoo

— Skype

— Facebook

> Federation of Presence information

— Social networks

— Outlook Calendars

— Telephony presence

> Services

— Basic phone service (Tapi)

— Pounce (activity notification) busy to free

— Pounce (activity notification) free to busy

— Schedule a call

— Missed calls view

— Intelligent quick dial (from any windows file or web browser)

— SMS

— IM

 

Important: Feature availability in OpenTouch Office Cloud depends on basic or specific software licenses in addition to basic system hardware and resources. This page lists the features available in OpenTouch but does not provide detailed licensing information, restrictions and limitations.