OpenTouch Office Cloud Mobility Features

OpenTouch Office Cloud for SMB is the most flexible, feature-rich hosted voice service available for small business. Designed for easy installation, surefire operation and zero touch maintenance, OpenTouch Office Cloud for SMB addresses even the most stringent and unique use case requirements.

Device Types

> My IC Mobile for iPhone

> My IC Web for Office

> My IC Mobile for Android

Features

Comment

 

My IC Mobile
for iPhone

My IC Mobile
for Android

My IC Web
for Office

Connectivity
Connectivity

CELLULAR
& Wifi

CELLULAR
& Wifi

IP

SIP

(*)  SIP companion needed

Yes (*)

No

No

WEB service

(*) UDA only

Yes

Yes

Yes

Plug & Phone
IP configuration (DHCP)

No

N.A

N.A

Certificates

(*)  OXO Server Certificate

Yes (*)

Yes (*)

Yes (*)

SIP Configuration auto (DM)

Yes

N.A

N.A

Firmware Upgrade (HTTP[S]/TFTP…)

via App store

via App store

Web

Plug & play

(*) Manual certificate deployment or SIP password

Yes (Lan/Wan)

Yes (Lan/Wan)

Web

Set Configuration

 

 

 

 

Keys Programming/favorites

local

local

N.A

Ringing melody

local

local

N.A

Languages

29

17

29

Barring

Yes

Yes

N.A

Diversion (call server)

Yes (*) : via prefix code

Yes

Yes

Yes

Dynamic Routing

Yes

Yes

N.A

Selective Diversion

via OMC configuration

Yes

Yes

N.A

Hotel (embedded appli)

No

No

N.A

Hotel: guest position

No

No

N.A

Appointment (call server)

No

No

N.A

Multiset

Yes

Yes

Yes

Voice Mailbox

Yes

Yes

Yes

Visual Voicemail

(*) via PIMphony or MyIC Office

Yes

Yes

Yes

Metering

Yes

Yes

N.A

Personal Speed Dial

(*) auto sync w system up to 1000

local

local

No

Collective Speed Dial

Yes

Yes

Yes

Feature rights  

 

 

 

Camp on allowed

Yes

Yes

Yes

Camp on Protection

Yes

Yes

N.A

System Conference

No

No

No

System Callback from

No

No

No

System Callback to

Yes

Yes

N.A

Name/Number display

Yes

Yes

Yes

Call Pickup

Yes

Yes

Yes

Call Pickup (protection)

Yes

Yes

N.A

Meet Me Conference

Yes

Yes

Yes

Paging

No

No

No

Selective Diversion

Yes

Yes

N;A

External Diversion

Yes

Yes

Yes

Intrusion Allowed

No

No

No

Intrusion Protection

Yes

Yes

N.A

Warntone Protection

Yes

Yes

N.A

Identity Secrecy

Yes

Yes

Yes

External acces only by transfer

Yes

Yes

N.A

Private Subscriber

Yes

Yes

Yes

Time range Inhibit

Yes

Yes

N.A

DND override Allowed

No

No

No

Protection against DND override

Yes

Yes

N.A

CLI is diverted party

Yes

Yes

N.A

Join Incoming and incoming

Yes

Yes

N.A

Join Incoming and outgoing

Yes

Yes

N.A

Join outgoing and outgoing

Yes

Yes

N.A

Remote Substitution

(*) authentication only by CLI

No

No

No

Inhibition Time ranges

Yes

Yes

N.A

Remote Customization

Yes

Yes

No

Remote custom. Company greeting

Yes

Yes

No

Miscellaneous  

 

 

 

Hotline (automatic call setup)

(*) local

No

No

No

CUG

Yes

Yes

N.A

Paging (Badge)

N.A.

N.A.

N.A.

Keyboard (alphabetic)

N.A

N.A

N.A

Priority

Yes

Yes

N.A

Alternate CLIP/COLP

Yes

Yes

N.A

Mobility

 

 

 

 

Nomadic mode

capability to support nomadic mode

Yes

Yes

N.A

Dual/Single ringing

(*) applies in multiset mode

Yes (*)

Yes (*)

Yes (*)

Get Call  (multiset scope only)

Move call (from)  –> (to) device

(from)

(from)

(to)

Group Management  

 

 

 

Hunting group

Yes

Yes

N.A

Broadcast group

(*) broadcast send only

yes(*)

yes(*)

N.A

Pickup group

Yes

Yes

N.A

Groupware supervision

(*) devices is supervisable

No(*)

No(*)

NA

Others Features

 

 

 

 

Access to system Call log

(*) via PIMphony or MyIC Office

Yes

Yes

Yes

Access to local Call log

Yes

Yes

Yes

Unified Directory Access (UDA)

Call Server Directory + Ldap

Yes

Yes

yes

Dial by name

(*) call server phonebook synchro

Yes

Yes

yes

Emergency Call

(*) local emergency applies first

Yes

Yes

yes

Lock

local

local

No

Record on line

(*) SD card needed

No

No

No

ACD Agent

Yes

Yes

No

Text messaging

No

No

No

CLIP-CNIP

Yes

Yes

yes

CLIR (DM)

(*) staticaly by management

Yes (*)

Yes (*)

N.A

COLP

Yes

Yes

Yes

COLR

Yes

Yes

Yes

Caller ID selection (DDI selection)

Via RSD PRG Button

No

No

No

Call deflect

(*) via PIMphony

No

No

N.A

Message Waiting Indication

Yes

Yes

Yes

Wake up (local)

local

local

N.A

Collaboration

 

 

 

 

Email Notification (Vmail, call)

for V.mail, call log & pwd locked

yes

yes

N.A

Contacts synchronization

(*) PC SYNC application
(**) Pimphony contacts synchronised

Yes (local)

Yes (local)

No

Instant notification( missed calls, Voice mail) (*) Manual Web refresh
(**) device’led or Pimphony

Yes

Yes

Yes(*)

PIMphony

No

No

N.A

PIMphony attendant (supervision)

Yes

Yes

N.A

CTI make call

yes

yes

N.A

CTI and CSTA monitoring

Yes

Yes

N.A

Busy lamp field

devices supervisable

Yes

Yes

N.A

MyIC Web for Office

(*) only make call

No

No

NA

MyIC Social Networks

(*) without answer call
(**)  MyIC SN compatible w MyIC Web

Yes(*)

Yes(*)

NA(**)

Multiline

2

2

NA

 

 

Important: Feature availability in OpenTouch Office Cloud depends on basic or specific software licenses in addition to basic system hardware and resources. This page lists the features available in OpenTouch but does not provide detailed licensing information, restrictions and limitations.