OpenTouch Office Cloud Voice Features

OpenTouch Office Cloud for SMB is the most flexible, feature-rich hosted voice service available for small business. Designed for easy installation, surefire operation and zero touch maintenance, OpenTouch Office Cloud for SMB addresses even the most stringent and unique use case requirements.

Making a Call

> Alternative Subscriber/System CLIP Number

> Alternative Group/System CLIP Number

> Alternative trunk bundle CLIP Number

> Caller ID selection (DDI selection) via configurable button

> Automatic call back on busy

> Call back request – MSG consulting

> Camp on

> Direct keypad dialing

> Direct trunk selection and supervision

> DTMF transparency

> Intercom intrusion on free

> Intrusion on busy

> Intrusion protection

> Main Trunk group Selection

> Release – reseize

> Secondary Trunk group Selection

> Trunk allot with MTR

> Trunk allot without MTR

Abbreviated Dialing

> Common repertory

> Delayed Automatic Call Setup

> Dial by name

> Unified Directory Access (UDA)

— LDAP connector

— First and surname option

> Direct local call

> Direct outside call

> Emergency numbers dialing (PE)

> Emergency repertory

> External direct call by key

> Immediate Automatic Call Setup

> Individual repertory

> Last number redial

> Redial list

> Semi – automatic dialing

> Store outgoing number and redial

> Store outgoing and incoming number and redial

> Phone book  Show external number

Receiving a Call

> Analog trunk CLI

> Answer by off hook

> Answer by pressing a key

> Automatic recall on hold omission

> Blocking of DDC calls

> Call hold

> Call waiting

> Distinctive ringing (int/ext)

> General monitoring

> Intercom mode answering

— Internal calls

— External calls

> Recall on uncompleted transfer

> Silent ringing

> Whole name or number displayed

— Simultaneous name & number display

> CLI propagation to nomadic phone

In Conversation

> Automatic hold after pressing a key

> Automatic hold on recall key

> Broker’s call

> Call parking

> Common hold (voice transfer)

> DTMF end to end signalling

> Supervised call transfer

> Three party conference

— Programmable conference tone

> 6 party conference

— Master + up to 5 participants

— Voice prompt guidance

— Participant arriving or leaving identified by a tone

— Connection through public/private trunks, in direct call mode only

— Connection through transfer

— Master waiting state

> TX to TX joining service : by transfer

— After answer (Supervised transfer)

— On no reply (Unsupervised transfer)

> Unsupervised call transfer

Pick Up

> Call pick up : group

> Call pick up : individual

> Call pick up : supervised line

> Call pick up : unassigned Night Answer

> Call pick up : voice transfer

Paging 

> Broadcasting

> External loudspeaker broadcasting

Hunting

> Cyclical call distribution

> Disconnect from hunting group

> Group screening

> Non-answered call notification in group

> Parallel call distribution

> Sequential call distribution

Manager/assistant configurations

> Call filtering control by manager set

> Call filtering control by secretary set

> M/S hot line

> Single or multiple manager

> Single or multiple secretary

> Call supervision and control (including caller id)

 Teamwork Configurations

> Direct hunting group call (from external)

> Hot line between members

> Hunting group call monitoring

> Selective directory number monitoring

> Selective line monitoring

> Subscriber monitoring

> Groupware call supervision

— audio notification control

— calling & called parties identity display

— Multiple calls supervision and selection

Numbering Plans

> Main numbering plan

> 8 digit numbering plan

> Star numbering plan

> Feature code access

> Tie line numbering plan

> DDI numbering plan

> DDI – TMN (numbering plan with 8 digits)

> Number modification table on subscriber

> Protected common repertory numbers (class 8)

 Miscellaneous

> Automatic date & time synchronization from ISDN network

> Automatic MF Transparency after call setup

> Earth button handling on analog trunk int.

> Earth button handling on Z interfaces

> Fax switch

— Fax server switch

> Forced MF dialing

> Gain switching

> Keypad letter position as “ITU E161″ standard

— Programmable set by set

—  Keypad dialing facilities

> Local data back-up  “Data saving”

> Modem switch

> Private line

Subscriber Call Forwarding for Voice Calls

> Call deflection

> Diversion to :

— Paging

— External number

— Subscriber

— Hunting group

— Voice mail

> DND override

> Do not disturb

> External call forwarding with voice announce

> External follow me

> Follow me

> On busy

> Personal Assistant

> Selective “CLIP dependent”

— Local / external

— Positive / negative behavior

— Two lists of callers

> Unconditional call forwarding (immediate)

> Call forwarding cascading

Group Call Forwarding for Voice Calls

> Diversion of all external incoming calls

> Diversion to :

— External number

— Subscriber

— Hunting group

— Voice mail

> Dynamic routing

> On busy

> Unconditional call forwarding (immediate)

System Call Forwarding

> Diversion to :

— External number

— Subscriber

> On busy

> Selective “CLIP dependent”

> Unconditional

Collaboration

> Multiset

— Twinset on GSM

— Multiset call log

— Dual/single ringing

— Get Call (move call from mobile to deskphone)

Call Control

> Bundle management

— Cyclical distribution

— Sequential distribution

— Automatic call back on busy bundle

> Business Account code

— As a feature access “Dial by name”

— Non verified account code

— Verified account code

— Forced account code

— For all stimulus terminals (Z, Fax) before and during call

— Barring level changing

> Busy tone detection

> DISA

— DISA transit (trunk to trunk)

— DISA direct dialing in – on Analog

— DISA direct dialing in – on ISDN

> Joining control for external type of interface

> Line specialization

> Outgoing call barring facilities :

— Bundle access control

— Barring by manual dialing

— Barring by common repertory

— Total restricted set

> Polarity reversal management on analog trunk

> Priority call

> Private call management

— PIN validity check

— Password

— Called party number masked

> Private trunk line

> Substitution

— Metering

— Barring level

> Duration-based forced disconnect

> Accounting over IP

Automatic Route Selection

> ARS mechanism

— Manual / automatic dialing

— For all terminals

— Time range selection

— Calendar based

— 3 mode handling

— 7 mode handling

— 500 entries

— 3000 entries

> ARS Overflow on Busy Carrier

> Based on time and calendar ranges

> Busy network Provider

> Call overflow

> Forced MF dialing

— Via direct call key

— Via common repertory

> Least cost routing

> Multi-carrier access

— Single stage setup procedure

— Cost center information

Important: Feature availability in OpenTouch Office Cloud depends on basic or specific software licenses in addition to basic system hardware and resources. This page lists the features available in OpenTouch but does not provide detailed licensing information, restrictions and limitations.