OpenTouch Office System Administration Features

OpenTouch Office Cloud for SMB is the most flexible, feature-rich hosted voice service available for small business. Designed for easy installation, surefire operation and zero touch maintenance, OpenTouch Office Cloud for SMB addresses even the most stringent and unique use case requirements.

Access levels

> Administration level

> Attendant level

> Installer level

> Manufacturer level

> User level

Management on Set

> Management on Advanced Reflexestm

> Management on IP Touch

> Management on Alcatel 9 Series

> Management session time out

> Wizards

> Password Management & system version

> User password account unlock

Administration Tool on PC

* PM5

* OMC (OmniPCX Office Management Console)

> Wizards

> Label set tool

> SW Downloading & swap

* Multi-site Wizards

> Centralized phonebook

— synchronization for all entries of all sites

> Global data: ARS and numbering plan

* Connection mode

> Remove  contention between  (OMC, OLD, 4760)

> CLIP dependant remote access

> Local access

— on V24

— on LAN

> Remote access : Call back methode (1 dest.)

> Remote access : Direct mode

> Remote access : 2 B channels connection

> Remote access : https connection

* Customer data recovery from Alcatel Office (Release R3.x)

* Customer data migration (with LOLA)

* Customer database automatic migration

* Localization

> softkey label programing using IME

* Automatic saving tool

Predefined Profiles

> Subscriber profiles

> System profiles

> Terminal profiles

— Key system mode

— PABX mode

— Teamwork configuration

— Manager/Secretary configuration

— Attendant configuration

> Mobile IP phone management

Metering

* Metering indication from PE

> Pulse metering detector

> AOC-D (During)

> AOC-E (End)

* Metering counters

> Counters management :

— per subscriber

— 4 partial and 1 total pulse counters

— 4 partial and 1 total cost counters

— outgoing taxed call counter

— per external interface

— 1 partial and 1 total pulse counters

* Print-out facilities

> Ticket format

> Written proof for computer

> Written proof for printer

* Accounting link

> NMC link

> V24 link

> IP link

Miscellaneous

> 2 cost thresholds

> 3 cost thresholds + overload value

> Charging facilities :

— Information on display : duration, cost or pulses

> Operator response time on call registration

> Real call duration printout (time based metering)

LCMA

> Local Call Metering

> HTTP connectivity

> XML format

Traffic Counters Management

> DECT Traffic counters

> DISA transit counters

> WLAN traffic counters

> Global counters for incoming & outgoing calls

— Incoming voice calls

— Outgoing voice calls

— Not answered incoming voice calls

— Incoming voice calls switched over to Operator

— failure of outgoing calls – all lines engaged

— Failure of ISDN incoming calls – all B channels busy

— Direct incoming calls for the operator

— No answered incoming calls for the operator

> Voice mail counters

Maintenance

> Alarm on attendant in case of system on battery

> Automatic Alarm Report

> Automatic reset

> Hardware message table

> Historic message table

> Remote access

> Servicability (Remote LAN diagnostics)

> Admin email for urgent alarm reporting

> NTP (OXO synchronises on external NTP server)

Centralized Management (NMC)

> Automatic alarm reporting with notification

> Automatic alarm reporting with notification on IP link

> Call accounting session

> System configuration session (MMC)

> Traffic observation session

Voice Mail

> Local and remote management

> PM5/OMC administration on PC

> Set administration

> Statistics

> Voice prompt local and remote management

Credential Security

> User password 6 digits

> email server authentication

— secured SMTP (SSL)

> user account lock notification (alarm, email)

> Management account lock notification (alarm, email)

> System certificat export

Zero Touch Options

> Automatic Provision Omniswitch via DHCP + dekphone’s wizard

> auto provisioning of IP ALU devices via DHCP + deskphone’s wizard

> Automatic Provision for non ALU devices via DHCP

> OMC config files upload (non ALU & OmniSwitch)to provisioning of IP ALU devices via DHCP + deskphone’s wizard

> Automatic Provision for non ALU devices via DHCP

> OMC config files upload (non ALU & OmniSwitch)

Important: Feature availability in OpenTouch Office Cloud depends on basic or specific software licenses in addition to basic system hardware and resources. This page lists the features available in OpenTouch but does not provide detailed licensing information, restrictions and limitations.