Social Media Integration

MyIC Social 1Great experiences and positive word of mouth travel fast through social networks like Facebook, Twitter and YouTube – but so do negative ones, so it’s important to keep track of public conversations about your brand and your service. Alcatel-Lucent My Instant Communicator (My IC) Social Networks integrates Microsoft Outlook®, Windows Live Messenger®, Facebook, Skype™ and Yahoo! with the OTOC. MyIC Social consolidates presence information and enables communication services such as voice, email, Pounce, Short Message Service (SMS) and Instant Messaging (IM), all through existing social media on a unique single interface.

Reaching more customers in more places than ever before with OpenTouch Social Integration

Effective social engagement needs a reliable and ever-present network infrastructure, and that’s precisely what the OpenTouch Office Cloud for SMB brings. The new My IC Social Networks application connects OpenTouch Office Cloud users to some of the most popular social networks, like Facebook, Yahoo! and Skype, via a plugin running on Outlook.

  • Use news feeds, alerts and email updates allow you to instantly share discount codes, promotions and new product launches with customers
  • Use social media networks to initiate calls to contacts
  • Integration with Microsoft Outlook 2003, 2007, 2010, 2013
  • Federation of user directories (Corporate, PBX, Local, Hosted.)
  • Federation of Presence information (Social networks, Calendars, PBX)

Feature Overview

OpenTouch Office Cloud integrates social media with your

MyIC Social 2

  • Email
  • IM
  • Voice
  • Video
  • SMS
  • Fax
  • Presence

This means enterprises can share any content directly with customers and partners on their social networks. This is just one part of ICON’s ecosystem of solutions that leverage social networks to develop richer, more valuable customer and partner interactions through diverse channels.