ICONnect Feature Overview

ICON Cloud Service Features

  •  24/7 monitoring of IP connection
  • Choice: enable and customize the features and options that best fit your business and user requirements
  • Dedicated customer instance: all customers operate on a unique, dedicated platform as opposed to being one of many companies sharing the same platform
  • Engineered platform: one vendor that integrates, delivers, services and supports all components and applications
  • Local support provided through national network of 250 authorized partners
  • Managed service: subscription includes support and maintenance for length of service contract
  • Number porting services: local number, toll free number
  • Services available in United States and Canada
  • Services offered: hosted communications, hosted monitoring & alerting, hybrid deployments, system design, project management.

ICONnect Architecture Features

  • Advanced telephony feature set
  • Call security and encryption: 128-bit / 256-bit SSL encryption, Internet key exchange, encapsulation security payload, perfect forwarding secrecy
  • VPN connection with up to 40% better per call quality vs. open Internet
  • Peer-to-peer station-to-station calling reduces bandwidth requirement
  • Scalable platform: from 1 line, 4 users to hundreds of users and lines
  • Static IP / DHCP
  • Uncompressed, high definition voice

ICONnect System Features

  • Automated attendant (virtual attendant)
  • Browser-based system programmer
  • Busy lamp field
  • Call park
  • Call pickup
  • Call recording
  • Call rejection
  • Call waiting
  • Caller ID name (CNAM)
  • Caller ID number
  • CDR reports
  • Clock: 12-hour, 24-hour
  • Company directory
  • Conference call, 32-party conference
  • Day light savings time
  • DID number
  • DTMF
  • E911
  • Extension name
  • Extension number (3, 4, 5 digit)
  • Fax service
  • Feature access codes
  • Group call / hunt group
  • Group call announcement
  • Group name display
  • Hot line
  • IVR (interactive voice response)
  • Mobile phone user
  • Multi-line
  • Music on hold
  • Night mode
  • Paging: group paging, external paging
  • PSTN connection
  • Remote extension
  • Simultaneous ringing
  • Single-line phone support
  • System status display
  • System timers
  • Time zones
  • Voice mail
  • Voice mail company greetings: day, night, holiday
  • Voice mail message forward to email
  • Voice mail setup tutorial
  • Voice mailbox: group mailbox

ICONnect User & Phone-Based Features

  • Account codes: forced account code
  • Automatic answer
  • Backlit display
  • Backlit display timer
  • Browser-based user programmer
  • Call hold
  • Call log: missed calls, all calls
  • Call park
  • Call forward: always, busy, no answer, find me / follow me
  • Call screening
  • Call waiting
  • Concurrent calls
  • Conference call, 3-party conference
  • Directory dial
  • Distinctive ringing
  • Do not disturb
  • Hands-free call
  • Headset call: 3.5 mm, RJ11
  • High definition voice
  • Intercom call
  • Languages, English, Spanish, French, Chinese, Russian, Polish, Portuguese
  • Message waiting lamp
  • Missed call display
  • Mute
  • Network status
  • PC port (Gigaspeed on ICON 620, 330 and 292 phones)
  • Personal directory
  • Phone status icon
  • Programmable keys
  • Recall
  • Redial
  • Ring tones
  • Settings menu
  • SIP account: multiple SIP accounts
  • Speakerphone
  • Speed dial
  • Station lock
  • Station password
  • Time and date display
  • Transfer: blind or supervised
  • Twinning (mobile phone / desk phone)
  • Voice mail personal greeting
  • Voice mailbox
  • Voice mailbox pass code
  • Voice message: new message count
  • Volume control: speaker, handset, headset, ringer